Effective Date: 1 October 2026
This Shipping & Return Policy explains how BLITZ processes and ships orders, and the terms under which returns, exchanges, and refunds are handled. By placing an order with BLITZ, you agree to the terms below.
Shipping Policy
Product Information & Eligibility
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BLITZ caffeine pouches are a nicotine-free, tobacco-free caffeine product intended for adult use.
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Caffeine affects individuals differently. If you are pregnant, nursing, sensitive to caffeine, or have a medical condition, please consult a physician before use. Do not exceed the recommended serving amount printed on the packaging.
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It is your responsibility to confirm that purchasing and importing caffeine pouches is permitted in your city, state/province, and country before placing an order.
Order Processing
Orders are typically processed and packed within 1-2 business days of purchase, excluding weekends and public holidays. You will receive a confirmation email once your order has shipped, along with tracking information where available.
Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location, chosen shipping method, and order size. Estimated delivery times vary by destination:
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Domestic orders: approximately 2–7 business days after processing.
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International orders: approximately 10–21 business days after processing, depending on destination and customs processing.
Delivery times are estimates provided by our shipping carriers and are not guaranteed. BLITZ is not liable for delays caused by carriers, customs authorities, weather, or other events outside our reasonable control.
International Orders, Customs & Import Duties
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International shipments may be subject to customs fees, import duties, taxes, or other charges imposed by the destination country. These charges are the responsibility of the customer and are not included in the order or shipping total.
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Customs policies vary widely by country. We recommend checking with your local customs office before ordering to confirm that caffeine pouches (a food/consumable product) may be legally imported.
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If a shipment is refused, seized, or returned by customs, the customer is responsible for any shipping costs incurred. Once we receive the returned product, we may, at our discretion, issue a refund for the product cost where the products are not opened or damaged, minus original shipping charges and any customs-related fees.
Order Tracking
A tracking number will be emailed to you once your order ships. Please allow up to 48 hours for tracking information to update after dispatch. If your tracking shows no movement for an extended period, contact us and we will help investigate with the carrier.
Lost and Delayed Shipments
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If your tracking shows your order as delivered but you have not received it, please contact us within 3 days of the delivery date so we can investigate with the carrier.
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For orders lost in transit (no delivery confirmation after the estimated delivery window has passed), contact us and we will file a claim with the carrier and arrange a replacement or refund once the claim is resolved.
Return and Refund Policy
Non-Returnable Items
Because BLITZ sells consumable caffeine products with a limited shelf life, and for reasons of health, safety, freshness, and hygiene, we cannot accept returns or exchanges once an order has been processed and shipped. All sales are final.
Please also note that if you simply change your mind or if you ordered the wrong products, we cannot accept returns or offer refunds.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at contact@blitzpouches.co with your order number and photos of the item. We will review the situation and assist you accordingly.
Changes to This Policy
BLITZ may update this Shipping & Return Policy from time to time to reflect changes in our practices, shipping carriers, or applicable law. The “Effective Date” at the top of this page indicates when it was last revised. Continued use of our site and services after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Shipping and Return Policy, please send us an email at contact@blitzpouches.co or fill up the contact form.
